{"id":274,"date":"2022-05-15T11:04:17","date_gmt":"2022-05-15T07:04:17","guid":{"rendered":"http:\/\/standards.hightech.gov.am\/?p=274"},"modified":"2022-06-20T21:34:48","modified_gmt":"2022-06-20T21:34:48","slug":"digital-service-design-standard","status":"publish","type":"post","link":"https:\/\/standards.hightech.gov.am\/en\/digital-service-design-standard\/","title":{"rendered":"Digital service design standard"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" class=\"wp-block-heading\" id=\"1-focus-on-the-services-you-provide\">1. Focus on the services you provide<\/h2>\n\n\n\n<p class=\"has-text-align-left\"><a href=\"https:\/\/standards.hightech.gov.am\/en\/focus-on-the-services-you-provide\/\" data-type=\"post\" data-id=\"277\">Read more about point 1 <\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" class=\"wp-block-heading\" id=\"2-understand-users-and-their-needs\">2. Understand users and their needs<\/h2>\n\n\n\n<p><a href=\"http:\/\/standards.hightech.gov.am\/2022\/05\/20\/2-%d5%ab%d5%b4%d5%a1%d6%81%d5%a5%d6%84%d5%9d-%d5%b8%d5%be-%d5%a7-%d6%85%d5%a3%d5%bf%d5%a1%d5%bf%d5%a5%d6%80%d5%a8-%d6%87-%d5%ab%d5%b6%d5%b9%d5%ab-%d5%af%d5%a1%d6%80%d5%ab%d6%84-%d5%b8%d6%82%d5%b6\/\">Read more about point 2<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" class=\"wp-block-heading\" id=\"3-make-the-service-simple-to-use\">3. Make the service simple to use<\/h2>\n\n\n\n<p><a href=\"https:\/\/standards.hightech.gov.am\/en\/3-make-the-service-simple-to-use\/\" data-type=\"post\" data-id=\"331\">Read more about point 3<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" class=\"wp-block-heading\" id=\"4-avoid-recreating-paper-application-forms-on-screen\">4. Avoid recreating paper application forms on screen<\/h2>\n\n\n\n<p><a href=\"http:\/\/standards.hightech.gov.am\/2022\/05\/24\/%d5%ad%d5%b8%d6%82%d5%bd%d5%a1%d6%83%d5%a5%d6%84-%d5%a9%d5%be%d5%a1%d5%b5%d5%ab%d5%b6-%d5%b0%d5%a1%d6%80%d5%a9%d5%a1%d5%af%d5%b8%d6%82%d5%b4-%d5%b1%d6%87%d5%a1%d5%a9%d5%b2%d5%a9%d5%a5%d6%80-%d5%af\/\">Read more about point 4<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" class=\"wp-block-heading\" id=\"5-make-sure-everyone-can-use-the-digital-service\">5. Make sure everyone can use the digital service<\/h2>\n\n\n\n<p><a href=\"http:\/\/standards.hightech.gov.am\/2022\/05\/24\/%d5%b0%d5%a1%d5%b4%d5%b8%d5%a6%d5%be%d5%a5%d6%84-%d5%b8%d6%80-%d5%a9%d5%be%d5%a1%d5%b5%d5%ab%d5%b6-%d5%ae%d5%a1%d5%bc%d5%a1%d5%b5%d5%b8%d6%82%d5%a9%d5%b5%d5%b8%d6%82%d5%b6%d5%a8-%d5%b4%d5%a1%d5%bf\/\">Read more about point 5<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" class=\"wp-block-heading\" id=\"6-have-a-multiskilled-team-when-creating-digital-services\">6. Have a multiskilled team when creating digital services<\/h2>\n\n\n\n<p><a href=\"http:\/\/standards.hightech.gov.am\/2022\/05\/24\/%d5%a9%d5%be%d5%a1%d5%b5%d5%ab%d5%b6-%d5%ae%d5%a1%d5%bc%d5%a1%d5%b5%d5%b8%d6%82%d5%a9%d5%b5%d5%b8%d6%82%d5%b6%d5%b6%d5%a5%d6%80-%d5%bd%d5%bf%d5%a5%d5%b2%d5%ae%d5%a5%d5%ac%d5%ab%d5%bd-%d5%b8%d6%82\/\">Read more about point 6<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" class=\"wp-block-heading\" id=\"7-use-agile-ways-of-working\">7. Use agile ways of working<\/h2>\n\n\n\n<p><a href=\"http:\/\/standards.hightech.gov.am\/2022\/05\/24\/%d5%af%d5%ab%d6%80%d5%a1%d5%bc%d5%a5%d6%84-%d5%b3%d5%af%d5%b8%d6%82%d5%b6-agile-%d5%a1%d5%b7%d5%ad%d5%a1%d5%bf%d5%a1%d5%b6%d6%84%d5%a1%d5%b5%d5%ab%d5%b6-%d5%b4%d5%a5%d5%a9%d5%b8%d5%a4%d5%b6%d5%a5\/\">Read more about point 7 <\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" class=\"wp-block-heading\" id=\"8-iterate-and-improve-frequently\">8.Iterate and improve frequently<\/h2>\n\n\n\n<p><a href=\"http:\/\/standards.hightech.gov.am\/2022\/05\/24\/184\/\">Read more about point 8<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" class=\"wp-block-heading\" id=\"9-create-a-secure-digital-service-which-protects-users-data\">9. Create a secure digital service which protects users&#8217; data<\/h2>\n\n\n\n<p><a href=\"http:\/\/standards.hightech.gov.am\/2022\/05\/24\/%d5%bd%d5%bf%d5%a5%d5%b2%d5%ae%d5%a5%d6%84-%d5%a1%d5%b6%d5%be%d5%bf%d5%a1%d5%b6%d5%a3-%d5%a9%d5%be%d5%a1%d5%b5%d5%ab%d5%b6-%d5%ae%d5%a1%d5%bc%d5%a1%d5%b5%d5%b8%d6%82%d5%a9%d5%b5%d5%b8%d6%82%d5%b6\/\">Read more about point 9<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" class=\"wp-block-heading\" id=\"10-define-measureable-goals-for-digital-services-publish-performance-data\">10. Define measureable goals for digital services &amp; publish performance data<\/h2>\n\n\n\n<p><a href=\"http:\/\/standards.hightech.gov.am\/2022\/05\/24\/%d5%bd%d5%a1%d5%b0%d5%b4%d5%a1%d5%b6%d5%a5%d6%84-%d5%a9%d5%be%d5%a1%d5%b5%d5%ab%d5%b6-%d5%ae%d5%a1%d5%bc%d5%a1%d5%b5%d5%b8%d6%82%d5%a9%d5%b5%d5%b8%d6%82%d5%b6%d5%b6%d5%a5%d6%80%d5%ab-%d5%b9%d5%a1\/\">Read more about point 10<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" class=\"wp-block-heading\" id=\"11-choose-the-right-technology-and-tooling\">11. Choose the right technology and tooling<\/h2>\n\n\n\n<p><a href=\"http:\/\/standards.hightech.gov.am\/2022\/05\/24\/%d5%a8%d5%b6%d5%bf%d6%80%d5%a5%d6%84-%d5%b3%d5%ab%d5%b7%d5%bf-%d5%bf%d5%a5%d5%ad%d5%b6%d5%b8%d5%ac%d5%b8%d5%a3%d5%ab%d5%a1-%d6%87-%d5%a3%d5%b8%d6%80%d5%ae%d5%ab%d6%84%d5%b6%d5%a5%d6%80\/?preview_id=221&amp;preview_nonce=4506c50b23&amp;preview=true\">Read more about point 11<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" class=\"wp-block-heading\" id=\"12-consider-cloud-hosting\">12. Consider cloud hosting<\/h2>\n\n\n\n<p><a href=\"http:\/\/standards.hightech.gov.am\/2022\/05\/24\/%d5%b6%d5%af%d5%a1%d5%bf%d5%ab-%d5%b8%d6%82%d5%b6%d5%a5%d6%81%d5%a5%d6%84-%d5%a1%d5%b4%d5%ba%d5%a1%d5%b5%d5%ab%d5%b6-%d5%b0%d5%b8%d5%bd%d5%a9%d5%ab%d5%b6%d5%a3%d5%ab-%d5%af%d5%ab%d6%80%d5%a1%d5%bc\/\">Read more about point 12<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" class=\"wp-block-heading\" id=\"13-use-and-contribute-to-open-standards-and-common-components\">13. Use and contribute to open standards and common components<\/h2>\n\n\n\n<p><a href=\"http:\/\/standards.hightech.gov.am\/2022\/05\/24\/%d6%85%d5%a3%d5%bf%d5%a1%d5%a3%d5%b8%d6%80%d5%ae%d5%a5%d6%84-%d5%a2%d5%a1%d6%81-%d5%bd%d5%bf%d5%a1%d5%b6%d5%a4%d5%a1%d6%80%d5%bf%d5%b6%d5%a5%d6%80-%d6%87-%d5%a8%d5%b6%d5%a4%d5%b0%d5%a1%d5%b6%d5%b8\/\">Read more about point 13<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" class=\"wp-block-heading\" id=\"14-operate-a-reliable-digital-service\">14. Operate a reliable digital service<\/h2>\n\n\n\n<p><a href=\"http:\/\/standards.hightech.gov.am\/2022\/05\/24\/%d5%a3%d5%b8%d6%80%d5%ae%d5%a1%d6%80%d5%af%d5%a5%d6%84-%d5%b0%d5%b8%d6%82%d5%bd%d5%a1%d5%ac%d5%ab-%d5%a9%d5%be%d5%a1%d5%b5%d5%ab%d5%b6-%d5%ae%d5%a1%d5%bc%d5%a1%d5%b5%d5%b8%d6%82%d5%a9%d5%b5%d5%b8\/\">Read more about point 14<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Digital Service Standard provides the principles of building a good service.<br \/>\nThe service design kit explains what teams can do to create services that meet the service standard.<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[36],"tags":[37,34],"class_list":["post-274","post","type-post","status-publish","format-standard","hentry","category-standards","tag-main","tag-standards"],"_links":{"self":[{"href":"https:\/\/standards.hightech.gov.am\/en\/wp-json\/wp\/v2\/posts\/274","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/standards.hightech.gov.am\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/standards.hightech.gov.am\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/standards.hightech.gov.am\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/standards.hightech.gov.am\/en\/wp-json\/wp\/v2\/comments?post=274"}],"version-history":[{"count":8,"href":"https:\/\/standards.hightech.gov.am\/en\/wp-json\/wp\/v2\/posts\/274\/revisions"}],"predecessor-version":[{"id":339,"href":"https:\/\/standards.hightech.gov.am\/en\/wp-json\/wp\/v2\/posts\/274\/revisions\/339"}],"wp:attachment":[{"href":"https:\/\/standards.hightech.gov.am\/en\/wp-json\/wp\/v2\/media?parent=274"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/standards.hightech.gov.am\/en\/wp-json\/wp\/v2\/categories?post=274"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/standards.hightech.gov.am\/en\/wp-json\/wp\/v2\/tags?post=274"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}