Service design kit
Helping teams to create and run great public services that meet the Service Standard.
Step 1: Setting up the team
Guidance for setting up the team that will work on planning and supervising the creation of digital government services
Step 2: Analysing your processes
Guidance for analysing existing business processes to improve efficiency and prepare for digitisation
Step 3: Designing the digital service
Design an easy to use service that will meet user needs, look and feel like gov.am & meet the digital service standards.
Step 4: Building your service
How to work with software development partners who are building the new digital service - including help with writing technical specifications.
Step 5: Launching & managing your service
Preparing the service for launch, including user support, monitoring and managing the service once it is live and processing transactions.
Step 6: Need more help?
Creating new digital services is not easy. Find out about common issues & how to get support.
Digital service design standard
The Digital Service Standard provides the principles of building a good service. The service design kit explains what teams can do to create services that meet the service standard.